Privacy
Policy

 

Last Updated: June 2026

At Rise Physio+, we work hard to protect your privacy and handle your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book appointments, or use our services.

Who We Are

Rise Physio+ provides physiotherapy, rehabilitation, fitness, wellness, and related healthcare services across our clinics in Malta.

Information We Collect

We may collect the following information:

 

Personal Information

  • Name
  • Date of birth
  • Address
  • Email address
  • Telephone number

     

Health Information

To provide safe and effective services, we may collect:

  • Medical history
  • Current symptoms and injuries
  • Relevant health conditions
  • Medications
  • Assessment findings
  • Treatment records and progress notes

     

Website Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage statistics
  • Cookie data

     

How We Use Your Information

We use your information to:

  • Manage and confirm appointments
  • Provide healthcare and wellness services
  • Maintain clinical records
  • Communicate regarding appointments and services
  • Process payments where applicable
  • Meet legal, professional, and regulatory obligations
  • Improve our website and services

     

Legal Basis for Processing

We process your personal information on the basis of:

  • Your consent
  • Performance of a contract (providing requested services)
  • Compliance with legal and regulatory obligations
  • Our legitimate interests in operating and improving our services

Health information is processed only where necessary for the provision of healthcare services and in accordance with applicable laws.

 

Online Bookings

When you make an online booking, we collect the information necessary to schedule and manage your appointment.

By booking an appointment through our website, you consent to the collection and processing of your information for the purpose of providing the requested service.

 

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only where necessary with:

  • Healthcare professionals involved in your care
  • Third-party booking, payment, or practice management providers
  • Regulatory authorities where required by law
  • Insurance companies, employers, or referring practitioners where you have provided consent

     

Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal and health information is restricted to authorised personnel who require it to perform their duties.

 

Data Retention

We retain personal and clinical records only for as long as necessary to:

  • Provide our services
  • Meet legal and regulatory requirements

Healthcare records may be retained for periods required by applicable healthcare and professional regulations.

 

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

 

Your Rights

Under applicable data protection laws, including the GDPR, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your data

Requests may be submitted using the contact details above.

Third-Party Services

Our website may contain links to third-party websites or use third-party systems for bookings, payments, analytics, or communications. These providers maintain their own privacy policies, and we encourage you to review them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page together with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Rise Physio+
 Email: move@risephysio.mt
 Website: risephysio.mt

 Phone: (+356) 7952 5235